Delivery and Returns

Next Day Delivery Designer Menswear

DELIVERY INFO

Designer Boutique Menswear offer a variety of delivery methods including free next working day delivery on orders over £100. All orders received before 3pm will be sent the same working day. If the 3pm deadline is missed, orders will be posted the next working day. Please note all weekend orders (after 3pm Friday) are dispatched the next available working day (excluding bank holidays). Where a bank holiday occurs, orders will be dispatched the next working day. Courier collections occur on working weekdays only.

  • Standard Next Working Day Delivery* – £5.95
  • Next Working Day Delivery by 12pm – £9.95
  • Saturday Delivery* – £14.95
  • FREE Next Working Day UK Delivery* on ALL orders over £100
  • European Standard Delivery (1-5 working days depending on shipping country and customs clearance) – from £14.95
  • Worldwide Delivery (2-9 working days depending on shipping country and customs clearance) – from £19.95

In the event that an item is out of stock, delivery times may take longer. We will always notify you by email or your preferred method of contact.

Important, Please Read:

All orders received before 3pm will be sent the same working day. If the 3pm deadline is missed, orders will be posted the next working day. We hope to deliver your goods right away; all goods are generally dispatched by Interlink/DPD Next Day Service or Special Delivery in the UK. Orders for the UK should be received within 1-2 working days. Orders for the EU and USA should be received within 1-9 working days.

Please note that no orders are dispatched after 3pm on Friday, on Saturday & Sundays or Bank Holidays. Courier collections occur on weekdays only. Goods ordered may be subject to customs fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. Designer Boutique Ltd are not liable for these fees, nor will they accept returns as a result of these fees. All other conditions of sale apply.

If you have any questions or comments about our conditions of sale, you should e-mail us.

RETURNS POLICY

UK CHRISTMAS LAST POSTAGE DATES & RETURNS

Last guaranteed Xmas delivery date for UK orders is Thursday 22nd December. Guaranteed delivery to EU countries is Monday 19th December. Non-EU countries has now expired. However, we are still accepting orders from the EU/NON-EU.

DESIGNER BOUTIQUE ARE NOT RESPONSIBLE FOR ANY DELAY DUE TO BAD WEATHER, CUSTOMS OR SERVICE DELAYS THAT ARE OUT OF OUR CONTROL. OUR BEST EFFORTS WILL BE MADE TO ENSURE YOUR ORDER ARRIVES IN TIME FOR CHRISTMAS.

***CHRISTMAS RETURNS 2016 INFORMATION***

All orders from Monday 12th December 2016 up until & including Saturday 31st December 2016 will qualify for our extended returns policy. All orders up to that point can be returned and must be received up until Friday 6th January 2017.

We highly recommend using Royal Mail Special Next Day Delivery service for any orders over £100.

All orders must be returned to Designer Boutique Ltd, Stopgate Lane, Aintree, Liverpool, L9 6AN. If you have any questions please call us on 0151 523 3388.

Order Cancellation

You have the right to cancel your order for any item purchased from Designer Boutique for a full refund. You must contact us as soon as possible, via email or telephone, clearly stating your order number & your reason(s) for wanting to cancel your order. This only applies to orders that have not yet been dispatched. If, however, your order has already dispatched, you will need to return your order to us, following our Returns Policy below. Items that cannot be returned for hygiene reasons are not included in this.

Returning items for a refund

If you are not completely satisfied with your online purchase, you have 7 days from the date of receipt to return your item(s) back to us. All items must be returned in their original, unworn condition, complete with all tags & labels. If this is adhered to, we will issue a refund for your item(s) upon receipt. Refund processing times may vary, so please allow up to 7 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances & earrings. Please note; Designer Boutique are unable to subsidize the costs of returning domestic or international orders.

Returning items for an exchange

If you require an exchange for any items purchased, you have 14 days to return these items back to us. You must enclose a note to us, detailing the items being returned & which items you would like as replacement.

Returning faulty items

If you wish to return a faulty item please contact our customer care team explaining the fault with the item, your name and your order reference. Please state if you require a repair, exchange or refund. Please note refunds can only be issued once the manufacturer has verified the fault.

If you receive an incorrect item

If you have received an incorrect item, please contact Customer Care, quoting your order number, name, any product codes you may have & whether you require a refund or a replacement. Our Customer Care team will then advise on how to proceed with the return of your item. Upon receipt of your goods we will then process a refund or exchange. Please note that, until we are in receipt of your items, they are your responsibility. If an item delivered internationally is proven to be incorrect, we will reimburse any returns costs that you incur.

Product condition upon return

Please do not remove any tags or labels when trying on any items of clothing. Please make sure that you are not wearing any make-up which could mark or damage any items of clothing. Please also make sure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on any items of clothing. Footwear should be returned in their original, undamaged packaging as this is considered part of the product. Where applicable any designer related packaging, such as authenticity cards, dust bags & leather tags should also be returned with any items. Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been followed. This returns policy does not affect your statutory rights.